Case Studies
The challenge, what we did, and the measured impact — for engagements we're cleared to publish in detail.
Transforming the Notice Processing Operating Model
U.S. Internal Revenue Service (IRS)
Redesigned the IRS Notice Processing operating model around the flow of customer value, creating cross-functional teams, reducing handoffs, and eliminating non-value-added work.
200%+
Increase in Production Rate
54%
Decrease in Lead Time
Creating a Common Operating Picture Across Seven Teams
U.S. Internal Revenue Service (IRS)
Implemented Jira and Confluence across seven teams to replace fragmented spreadsheets and project plans with a common operating picture for managing priorities, delivery, and contractor performance.
7 Teams
Unified Through Jira & Confluence
2 Major Contracts
Successfully Completed
Building Agile Capability Across the MFOM Program
U.S. Navy — MFOM Program
Developed and delivered a coordinated SAFe training program across leadership, product management, Scrum Master, and delivery roles to establish a common understanding of how to plan, prioritize, coordinate, and deliver work.
Multiple Roles
One Shared Way of Working